Shipping policy

Thank you for choosing to shop at House of Naqsh, where every piece is lovingly handcrafted, hand-painted, and made in small batches. We’re committed to providing you with a seamless and thoughtful shopping experience—from the moment you place your order to the day it arrives at your doorstep.

Please review the following shipping and delivery details before placing your order:

✧ Processing Time

Each piece at House of Naqsh is made to order and takes time to create with care.
Please allow 7-10 business days for order processing, which includes:

  • Handcrafting and finishing your piece

  • Quality checks and secure packaging

Note: Processing time does not include weekends or public holidays.

✧ Shipping Methods & Delivery Time

We partner with reliable courier services to ensure safe and timely delivery.
At checkout, you will be able to choose from available shipping options such as:

  • Standard Shipping

  • Expedited / Express Shipping (where applicable)

Estimated delivery times will vary based on your location and shipping method.

✧ Shipping Charges

Shipping costs are calculated at checkout based on:

  • Your delivery location

  • Weight and size of your order

  • Selected shipping method

We strive to offer fair, transparent shipping rates while ensuring secure delivery of your handcrafted jewellery.

✧ Order Tracking

Once your order has shipped, you will receive a confirmation email with:

  • Your tracking number

  • A direct link or instructions to track your package

You can follow your parcel’s journey right to your doorstep. For any tracking concerns, feel free to reach us at houseofnaqsh2025@gmail.com.

✧ International Shipping

We currently do not ship internationally. But we plan to do that soon!

✧ Shipping Restrictions

Due to certain regional or legal limitations, we may be unable to ship to specific countries or pin codes. If any issues arise with your shipping address, we will contact you immediately to offer a solution or alternative.

✧ Lost or Damaged Shipments

In the rare event your package is lost or arrives damaged, please reach out to us at houseofnaqsh@gmail.com as soon as possible.
To help us resolve the issue quickly, please include:

  • Your order number

  • Photos (in case of damage)

  • The unboxing video

We will work with you to ensure a fair and satisfactory resolution.

If you have any further questions about shipping or delivery, our team is here to help.
Write to us at houseofnaqsh2025@gmail.com, and we’ll get back to you with warmth and care.

Thank you for supporting handcrafted art. We’re so grateful to have you in the House of Naqsh community!